Medication Refill Requests

Contact Pharmacy: Patients should contact their pharmacy first when needing a medication refill. Pharmacies will either refill a patient’s medication on the spot or they will fax a generated refill request form to Rocky Mountain Neurology.

Refill Request through the office or patient portal

If you need to contact the office regarding a medication refill request, please make sure to have the name, dosage, directions, and quantity, & pharmacy available at the time of request to ensure efficiency. Staff will provide the refill request to the provider and will contact the patient once they receive a response from the provider.

Know Your Medications

Before any regular scheduled appointments, patients should check medications and note which need to be refilled. It is the responsibility of the patient to ask for refills during the appointment.

Refill Requests Planning

Patients are responsible for submitting their request for refills and/or scheduling regular office visits at least 2 weeks prior to running out of their medication. Fulfilling refill request can take up to 5-7 business days to process so please plan ahead.

Scheduling

Rocky Mountain Neurology requires regularly scheduled office visits with their prescribing physician. The interval will vary based on the medication prescribed, if a patient has not been seen in over a year, refill requests will be denied by our physicians and an appointment will be required before consideration of a refill.

New Patients

All new patients must have an office visit before any prescription medication is prescribed. We cannot refill a medication if you have never been seen in our office. Some Primary care providers may be willing to refill a medication for you until your scheduled appointment with us.

Hours

Prescription refills are authorized only during normal business hours Monday- Friday 8:00am – 4:00pm. Prescriptions will not be filled after hours or on the weekends or holidays.

Please allow up to 7 days to process refill request due to different provider schedules. If your provider did not initially prescribe medication for you, we will not refill that medication.